American Tower Intranet

Goal: Create a single, simple to use intranet for all global markets that is personalized to each user and market’s needs.

American Tower is a global owner/operator of wireless and broadcast communications infrastructure. Due to organization growth, they needed a more efficient way to share news and ideas across multiple countries and languages, while also providing the local and personal information employees need to do their jobs. ATC turned to Local Wisdom to create one centralized way to communicate to its 5,400+ employees located in 20+ countries around the world.

Through extensive user research, with our team interviewing users across ATC, we uncovered core requirements such as robust search capabilities, enhanced employee directory opportunities, personalized resources based on user, and mobile optimization to name a few.

The result is a single, custom intranet built on the backbone of Drupal CMS. Custom interfaces were designed for administrators to be able to easily develop content with custom search terms, in multiple languages and serve it automatically to targeted audiences or to all employees across the globe.

Local Wisdom continues to partner with ATC as it rolls out its global intranet. When complete, the intranet will connect team members through a centralized communications platform that provides greater efficiency and increased productivity.